Cancellations and Refunds
Last updated: September 24, 2026
Senzational Bakery reserves production time and may purchase ingredients, decorations and packaging specifically for each order. For this reason, retainers and certain payments are nonrefundable.
Customer Cancellations
The 50% retainer used to reserve an order date is nonrefundable.
For cancellations received more than 14 calendar days before the scheduled order date, payments made above the retainer may be refunded, less the cost of customized materials, edible images, specialty packaging and other nonrecoverable expenses already purchased for the order.
Orders cancelled 14 calendar days or fewer before the scheduled order date are nonrefundable.
Rescheduling
One rescheduling request may be considered when submitted at least 14 calendar days before the original order date.
Rescheduling is subject to availability and is not guaranteed. Payments may be transferred to a new date occurring within three months of the original date. Custom materials already purchased and other nonrecoverable expenses may require an additional payment.
Requests received fewer than 14 days before fulfillment will be reviewed individually but may be treated as cancellations.
Customer Changes
Reductions in quantities or order value are treated as partial cancellations and follow the same refund deadlines.
Additional items or design changes are subject to availability and additional charges.
Perishable and Custom Products
Because bakery products are perishable and prepared specifically for each customer, completed orders are final sale and cannot be returned or exchanged because of personal taste preferences, unused portions or a customer’s change of plans.
Order Concerns
Please inspect your order at pickup or delivery. Any concern must be reported within 24 hours and include photographs and a description of the issue.
Senzational Bakery may request the return of the uneaten portion before providing an appropriate remedy. Depending on the circumstances, an approved remedy may include replacement, store credit or a partial refund.
Refunds will not exceed the amount paid for the affected product.
Bakery Cancellation
If Senzational Bakery must cancel an order and cannot provide an acceptable replacement date or solution, payments received for the unfulfilled portion of the order will be refunded.
Senzational Bakery is not responsible for indirect expenses or losses exceeding the amount paid for the affected order.
Questions may be submitted to senzationalbakery@gmail.com.